Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing […]

When offered the opportunity to provide a company with feedback, I’m usually happy to participate — but only if the […]

When offered the opportunity to provide a company with feedback, I’m usually happy to participate — but only if the […]

As an experienced customer success manager, I know that two of the major reasons customers churn are that they don’t […]

As an experienced customer success manager, I know that two of the major reasons customers churn are that they don’t […]

There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your questions. Thankfully, most companies […]

There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your questions. Thankfully, most companies […]

As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones always have survey logic. […]

As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones always have survey logic. […]

Talking about statistics and representative samples might not sound like the most exciting topic. I can get it. But stick […]