I recently started a new job, and my company uses a few SaaS tools that are new to me. This […]

When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting steps, and how-to guides […]

When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting steps, and how-to guides […]

Picture this: I’ve just walked in the door and barely put my bags down after a hotel stay. My phone […]

Picture this: I’ve just walked in the door and barely put my bags down after a hotel stay. My phone […]

I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, […]

I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, […]

If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. […]

If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. […]

Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing […]